Refund Policy

At Psychotherapy Unlimited, our primary goal is to ensure the satisfaction and trust of our clients. We understand that circumstances may arise where you require a refund, and we are committed to addressing such situations with fairness and transparency. This detailed Refund Policy outlines the conditions under which refunds may be requested, the process for submitting a request, and the timelines and methods for refund resolution.

Conditions for Refunds

Refunds are available under specific conditions, which are outlined below to ensure clarity and mutual understanding:

• Refund Request Timeline: All refund requests must be submitted within 14 calendar days from the date of purchase. Requests made beyond this period will not be considered, except in extraordinary circumstances where evidence of service issues can be provided.
• Completed Sessions: Refunds will not be granted for sessions that have already been conducted or services that have been fully delivered. This ensures fairness to our service providers and respects the time and effort they dedicate to your sessions.
• Package Purchases: If you purchased a package of sessions, refunds will only apply to the unused portion of the package. Used sessions will be calculated at the standard single-session rate before determining the refundable amount.

Submitting a Refund Request

To request a refund, please follow the steps outlined below to ensure prompt processing:

• Contact our support team via email or phone, providing your full name, contact information, and details of the purchase.
• Clearly state the reason for the refund request, along with any supporting documentation or evidence (e.g., payment receipts, screenshots, or communication logs).
• Submit the request within the specified timeline to ensure eligibility. Our team will review your request and respond within 5-7 business days.

Refund Processing

Once your refund request is approved, we will process the refund using the original payment method. Please note the following details:

• Refunds will typically be processed within 7-10 business days after approval, depending on your financial institution's policies.
• For partial refunds, an itemized breakdown of the refunded amount will be provided for your records.
• In cases where the original payment method is no longer valid (e.g., expired credit card), alternative arrangements will be made to ensure successful refund delivery.

Non-Refundable Items

Certain items and services are non-refundable. These include:

• Promotional or discounted services explicitly marked as non-refundable at the time of purchase.
• Administrative fees or charges incurred due to payment processing errors or reversals.
• Services rendered as part of emergency or short-notice arrangements.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please do not hesitate to contact our support team. We are here to help and will do our best to address your concerns in a timely and professional manner.