Frequently Asked Questions
How do I book a session?
Booking a session with us is simple and convenient. You can visit our Contact Us page to get in touch or log in to your account to schedule a session directly. Our platform is designed to make the process as seamless as possible.
What is your refund policy?
Refunds are available under specific conditions to ensure fairness and transparency. If you are dissatisfied with our service after using up to 2 hours of scheduled sessions, we offer a full refund. For detailed information, please refer to our Refund Policy.
How long are the sessions?
Each session typically lasts 60 minutes, which provides ample time for meaningful discussions and progress.
Are the sessions virtual or in-person?
All our sessions are conducted virtually, allowing you to access support from the comfort of your own home.
Can I choose my therapist?
Yes, we provide profiles of our therapists so you can select the one who best suits your needs.
What qualifications do your therapists have?
All our therapists are licensed professionals with extensive experience and specialized training in psychotherapy.
What if I need to reschedule my session?
You can reschedule your session up to 24 hours in advance through your account. For urgent changes, please contact our support team.
Are your services confidential?
Yes, confidentiality is a cornerstone of our service. All sessions and personal information are handled securely and in accordance with privacy laws.
Do you offer group therapy sessions?
Currently, we specialize in individual therapy sessions. Group therapy options may be added in the future based on demand.
Can I request a specific time for my session?
Yes, our scheduling system allows you to choose from available time slots that work best for you.
Do you accept insurance?
We do not bill insurance directly, but we can provide receipts for you to submit to your provider for reimbursement if applicable.
What payment methods do you accept?
We accept major credit and debit cards. Payments are processed securely through trusted third-party providers.
Is there a limit to how many sessions I can book?
No, there is no limit. You can book as many sessions as you need to achieve your mental health goals.
What if I feel therapy isn’t working for me?
If you feel therapy isn’t meeting your expectations, we encourage open communication with your therapist. You can also request to switch therapists if needed.
Can I cancel my session?
Sessions can be canceled up to 24 hours in advance without penalty. Late cancellations may incur a fee.
Do you offer emergency support?
While we do not provide emergency services, we can recommend resources for immediate assistance in urgent situations.
Can I use your services if I live outside the UK?
Yes, our therapy services are accessible worldwide, subject to local regulations.
What languages do you offer therapy in?
Currently, we offer therapy sessions in English. Additional languages may be added based on demand.
How do I know if therapy is right for me?
Therapy can benefit anyone looking to improve their mental health or navigate life’s challenges. Feel free to contact us for a consultation to see if our services are a good fit for you.
What happens during the first session?
The first session typically involves discussing your goals, concerns, and background to create a personalized plan for your therapy journey.
How do you handle my personal data?
Your data is handled with the utmost confidentiality and in compliance with data protection laws. For more details, refer to our Privacy Policy.
Can I gift a session to someone else?
Yes, we offer gift options for therapy sessions. Contact our support team for more details.
Still have questions? Feel free to get in touch for further assistance!